Melbourn Flooring & Interiors' Winning Formula

United Kingdom Customer Stories

CaseStudy_Melbourn_Flooring_CoverIt will come as no surprise to anyone who has had the pleasure of working with David, that he has an impressive 40+ years of industry experience. It all started many moons ago with the creation of a showroom in Cherry Park, Melbourn - a village in the far southwest of Cambridgeshire, England.

From starting out focusing only on domestic tiling and flooring, managing both the fitting and the shop floor, David and wife Vivienne, have grown the Melbourn Flooring & Interiors to incorporate a large team of fitters and showroom staff, taking care of everything from large scale commercial projects to interior design products and services, as well as flooring supply and installation.

"It's been a busy time but right now we are focusing on making things more streamlined and upskilling all our staff so we can continue to grow while delivering the customer experience we pride ourselves on," says Vivienne.

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Melbourn Flooring & Interiors' winning formula

What makes Melbourn Flooring & Interiors a little different from the rest is that they offer a complete range of flooring supply and installation services - right across residential to commercial plus interior design, and of course, backed up by over 40 years of experience. They sell and fit, they make sure their fitters have extensive experience as well, and that both showrooms are full of knowledgeable and friendly staff.

Another secret to their success has been their decision to embrace Xero, the cloud accounting software, and Tradify, the job management software for trades businesses.

"It was so easy I recommended them to another business."

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Combining attitude and technology to stay one step ahead

Once Xero had been successfully deployed, Vicki, the Operations Manager at Melbourn Flooring & Interiors, started looking for other cloud-based tools that might help make invoicing, job tracking and quoting easier. Vicki found Tradify through the Xero App Marketplace.

Thanks to the simplicity and flexibility of Tradify, Vicki has quickly become an expert, and happily refers other businesses to Tradify because of the amazing difference it made to their business. The software comes with a whole range of features but for Vicki, it's just about making invoicing, scheduling and other admin, faster and easier.

The time saved on these aspects means this inspiring team have more time to focus on delivering great customer outcomes, as well as staying one step ahead of the trends and the competition.

Check out Melbourn Flooring & Interiors at their showroom at Phillimore Garden Centre, Cambridge Road, Melbourn Hertfordshire, or online.

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