To know why MPH Group have such a strong future ahead of them you first have to understand their past.
18 years ago Ewan Mclean set out to forge his own path by starting a plumbing company. From those humble beginnings Ewan, with the help of family, friends, customers and staff, has crafted one of Scotland's most successful, trusted and respected home improvement businesses.
MPH Group first cut their teeth doing kitchen and bathroom installations and renovations. Not comfortable with completing 15-20 bathrooms or kitchens per week they then moved on to boilers, and more recently into high spec cost effective kitchens. Then even have a mobile show room that uses virtual reality technology to enable customers to visualise their dream kitchen from the comfort of their own home. Amazing!
So what makes MPH Home so special?
MPH Group is Scotland's number one supplier and installer of boilers, they also create some of Scotland's finest bespoke kitchens and bathrooms, right down to the plastering and tiling.
The MPH Group includes Home, Boilers, Kitchens & Bathrooms, but if you haven't heard of MPH Group before, it's because up until recently most of their work was based on contracts with some of the UK’s biggest companies including B&Q and British Gas.
Due to demand from their very satisfied customers, MPH has now started to focus more on growing their own brand, with a wider range of direct services.
Their Highly Commended at the recent Scotland Regional Energy Efficiency Awards, as well as their excellent reviews and feedback suggest that these guys know how to combine expertise with a great customer focus. (Update: This talented team have recently been named 2021 Trade Specialist Firm Of The Year in The Corporate Livewire Scotland Prestige Awards, congratulations!)
What is it that sets MPH Group apart from the rest?
As Ewan will tell you, MPH Group have a simple formula that everyone in the business lives by and that is “to treat the customers home as if it was your own.” Ewan goes on to say “all our guys (and gals) care about our customers property and we make sure our customers are 100% happy all the time.”
In addition to that philosophy they also make sure that all tradespeople are time served and hold Disclosure Scotland certificates.
If having a qualified, customer focused team wasn't enough for you, then you might also like to know that MPH are a close knit family owned and run business. Ewan even has a brother in law and his eldest son (one of 5!) in the office beside him keeping him on his best behavior.
Few businesses manage to successfully combine a growth focus, a 100% commitment to customer satisfaction, and strong family values as well as MPH have done.
Staying one step ahead
In today's world becoming one of Scotland's best takes more than good staff with the right qualifications.
To stay one step ahead of the rest you have to be leveraging all the right tools and that's why Ewan has the business running on Xero and Tradify, the job management solution for the UK's best trade and construction businesses.
When Ewan decided to spend more time and energy growing the MPH brand he found that a lot of the systems and processes normally required to run and grow a business weren't actually in place, as traditionally most of the jobs had been provided through contract installation agreements with much larger businesses.
As far as Ewan is concerned growing their own brand simply wouldn't have been an option without Tradify providing them with a one stop shop for all the systems and tools they needed. Using Tradify meant that they could grow and diversify the business without a massive team of back office experts.
Tradify helps the team in the office load, track and manage jobs, and helps the guys out in the field with time and job tracking.
Says Ewan “as our business has grown, Tradify also has continued to grow and we are always trying to use as much of it as possible to help streamline and simplify things further. It’s been such a massive success for us that I’ve recommended it to a bunch of other local businesses. We only went with Xero because of how it integrated with Tradify.”
Ewan’s recommendation for other aspiring young trade business owners is “get Tradify sooner so you can get organised and stop wasting time."
So what does the future hold for MPH Group?
Ewan and the team aren't in this for the quick flick. They are committed to building a lasting legacy that their children, staff, family, friends and customers can be proud to be a part of.
Judging by recent awards, their customer reviews, and their commitment to leveraging technology to accelerate growth, it's clear MPH have a long and prosperous future ahead of them.