While Powertrac Electrical have been in the electrical contracting business for almost 10 years, it’s the relatively recent focus on smart homes that has seen Powertrac Electrical establish themselves as one of the finest electrical contractors in the Thames Valley.
So what makes Powertrac Electrical so good?
Powertrac Electrical smart homes combined with a strong background in electrical contracting means that Powertrac Electrical can offer discerning clients a one stop residential electrical contracting service that includes everything from smart home wiring to whole home Wifi, to wiring up that new kitchen extension.
Having this capability, combined with a reputation for delivering a good quality service at an affordable price, means the team at Powertrac Electrical are in hot demand. With three engineers on the ground already there are plans to get another two apprentices onboard soon so they can keep up with customer demand.
Communicating with customers quickly and clearly
This growth as well as a strong business improvement focus from Ben, the CEO, has led the team at Powertrac Electrical to focus on getting the small things right first time by sweating the detail from day one, and to always look for ways to leverage technology to deliver a great customer experience right across the whole project.
Says Ben “Being experts in your trade is all well and good but being great communicators and great planners is often what wins you the job and gets you the referrals.”
"Right from when we first start working with a potential new client we make sure we are communicating, quickly and clearly. We use Tradify (The Job management app for tradespeople) to make sure our quoting is fast yet accurate. This helps us win jobs."
"Using Tradify also means our scheduler is always up to date so we know exactly when we can be on site and if we are going to be late it's super easy to keep the customer informed and updated. Once a job is confirmed we do lots of pre job planning, drawing and ordering so when we get to site we get on with the job straight away.”
I can hear lots of home owners out there wondering why every trade professional doesn't follow this approach.
Which tools do Powertrac Electrical use to stay one step ahead?
As well as Tradify, the team at Powertrac Electrical also use a bunch of other easy to use tools and all for the benefit of the customer. Tools like Whatsapp for communicating, Dropbox for file sharing, Xero for accounting and Receipt Bank for expense tracking.
As Ben puts it “these tools help keep the customer involved and in touch and mean we spend more time on the project and less time on the admin.”
Ben and the team at Powertrac Electrical get immense satisfaction from seeing the lights go on and the network fire up once another high quality job is completed. If you have a smart home or electrical project that needs doing then Ben and the team would love to hear from you.
Ph. 01344 269270