Send Text Reminders for Appointments Automatically With Tradify

Tradify App

Text Reminders_cover-1Note: Text Reminders are only available to paid customers in New Zealand, Australia and the United Kingdom. This feature is not available on Tradify Partner accounts. 

Automate your customer appointment reminders with Tradify! With the tick of a box, you can send automatic reminders about upcoming jobs and watch your business run smoother as result.

Automatic text reminders can help you:

  • Look more professional.
  • Avoid last-minute cancellations.
  • Remind customers of upcoming jobs.

Setting up automatic text appointment reminders in Tradify

 

  1. On the desktop version of Tradify, go to the Subscription & Billing section of the Settings.
  2. On the text reminders section, click Start to activate text reminders.
  3. Click Yes on the pop-up to confirm the activation, agreeing to be charged per text message sent.

Once text reminders are activated, they are enabled by default. You can then enable or disable them at any time.

How much do automatic text reminders cost?

The price per text will be displayed in the text reminders section. You'll be charged for each text successfully sent.

Learn more about text reminder settings.

Timing & content

Once you have enabled text reminders through Tradify, two different text messages will be sent:

1. A 2-day reminder

This reminder will be sent at 9 am, 2 days before the appointment day — regardless of the appointment time.

Message: Hi, friendly reminder we’ll be onsite (appointment day) at approx (appointment time). Thanks, (company name) [Auto Msg - Pls Don’t Reply]

2. A 'just-in-time' reminder

For appointments scheduled at and after 10 am, the reminders will be sent at 8 am on the day of the appointment.

Message: Hi, friendly reminder we’ll be onsite today at approx (appointment time). Thanks, (company name) [Auto Msg - Pls Don’t Reply]

For appointments scheduled before 10 am, the reminders will be sent at 8 pm the night before the appointment.

Message: Hi, friendly reminder we’ll be onsite tomorrow at approx (appointment time). Thanks, (company name) [Auto Msg - Pls Don’t Reply] 

Did you know you can automate emails with Tradify? Learn about Automated Payment Reminders.

Automated Text Reminder FAQs

Can I customise the message?

The messages cannot be customised at this point. Please let us know if this is something you need and we will pass that feedback on to the product team. 

Can I choose when to send the message(s)?

The timing of the messages cannot be customised at this point. They are sent at fixed times depending on when your appointment is in relation to when you schedule the appointment.

I don’t need to message customers about appointments. Will you do text messages for other things in Tradify?

Currently, text messages are only available for customer and site reminders. If you would like to use text messages for something else, please let us know and we will pass that feedback on to the product team.

What is the logic behind the pricing?

We want to ensure our customers benefit from the exceptional deliverability of text reminders sent by their Tradify account. This means the cost of our messages may be slightly higher than other less reliable services, as we chose to partner with a premium provider.