Note: This feature is currently available to New Zealand Tradify customers. If you'd like more info about SMS reminders please contact the NZ team.
Interested in Tradify? Call 0800 003 189.
Existing customer? Call (09) 801 8085.
Automate your customer appointment reminders with Tradify! With the tick of a box, you can send automatic reminders about upcoming jobs and watch your business run smoother as result.
Automatic text reminders can help you:
- Look more professional.
- Avoid last-minute cancellations.
- Remind customers of upcoming jobs.
Setting up automatic text appointment reminders in Tradify
- On the desktop version of Tradify, go to the Subscription & Billing section of the Settings.
- On the text reminders section, click Start to activate text reminders.
- Click Yes on the pop-up to confirm the activation, agreeing to be charged per text message sent.
Once text reminders are activated, they are enabled by default. You can then enable or disable them at any time.
How much do automatic text reminders cost?
The price per text will be displayed in the text reminders section. You'll be charged for each text successfully sent.
Timing & content
Once you have enabled text reminders through Tradify, two different text messages will be sent:
1. A 2-day reminder
This reminder will be sent at 9 am, 2 days before the appointment day — regardless of the appointment time.
Message: Hi, this is a friendly reminder of your booking on [appointment day and time]. Thanks, [company name] Auto Msg - Pls Don’t Reply
2. A 'just-in-time' reminder
For appointments scheduled at and after 10 am, the reminders will be sent at 8 am on the day of the appointment.
Message: Hi, this is a friendly reminder of your booking today at [appointment time]. Thanks, [company name] Auto Msg - Pls Don’t Reply
For appointments scheduled before 10 am, the reminders will be sent at 8 pm the night before the appointment.
Message: Hi, this is a friendly reminder of your booking tomorrow at (appointment time). Thanks, (company name) [Auto Msg - Pls Don’t Reply]